Refund policy
Returns
We want you to be happy with your purchase. If for any reason you are not, you can initiate a return or exchange within 30 days of purchase.
Questions? We will help you quickly: CONTACT
Start a return:
To start a return or exchange, fill out the return form below. You can start the return process using your order number.
2. Return conditions
Return period: You have 30 days from the date of your order to return your product.
The packaging must be unopened and unused. The plastic seal must be intact.
Already opened, but not satisfied? We are happy to help you find a solution. Please contact us.
2.1 Do I need a receipt or order number?
Your receipt or order number helps us find your purchase quickly. If you do not have a receipt, we may ask for more information to verify the purchase.
2.2 What is the return period?
Initiate a return within 30 days of purchase. Are you too late? Please contact us and we will see how we can help you further.
2.3 What if the item has been used?
We will work with you to find the best solution. We always try to be as fair as possible. We also ask our customers to treat us fairly. Please contact us and we will work with you to find a suitable solution.
2.4 Do you accept all returns?
We try to accommodate most returns, but in some cases we cannot accept a return.
2.5 What if I have received a damaged or defective item?
We are sorry you had this experience! Please contact us and we will work with you to find a solution.
2.6 When will I receive a refund?
Once we have received the return, we will transfer the amount within 5 working days. We will use the same payment method that was used to pay for the order.